Case Study: Waireka Group reduces dispatch-to-invoice time by 50% with vWork

Using technology to manage customer expectations and field worker health and safety

Waireka Group, a transport and logistics company, faced challenges with its paper-based job management processes, which limited scheduling efficiency and transparency for customers and dispatchers. Seeking to improve customer service and adapt to new complexities from the COVID-19 pandemic, they turned to the vendor vWork to digitize their operations.

By implementing vWork, the company gained a customer portal for real-time updates, integrated invoicing with Xero, and utilized health and safety features for contactless work. The solution from vWork resulted in a 50% reduction in the time from dispatching to invoicing and a huge uplift in customer satisfaction and trust through improved transparency.

Waireka Group

Ashwin Mani

General Manager