Case Study: McLeod Cranes boosts revenue and customer visibility with vWork

Scaling new heights to win customers’ hearts

McLeod Cranes, a company with over 100 staff specializing in crane and truck hires, faced challenges scaling its manual, paper-based dispatch system to meet growing customer demands across New Zealand's North Island. This outdated process created operational stress and lacked the real-time visibility needed to manage complex, changing job schedules efficiently. To address this, they turned to the vendor vWork for a solution using their Enterprise edition software.

vWork provided a comprehensive dispatch and job management solution that brought transparency to the entire operation. The system automated alerts to keep customers informed, gave field workers a mobile app for real-time updates and accurate time capture, and reduced dispatcher-driver phone calls. The implementation resulted in a 10% revenue increase from precise billing, won the company a substantial new contract due to built-in SLA functionality, and fundamentally improved customer engagement and service.

McLeod Cranes

Scott McLeod

Managing Director