Case Study: Novis achieves 95-96% delivery success with vWork

Novis improves delivery success to 95-96% with vWork

Novis Healthcare, a family-owned provider of clinical healthcare equipment, faced a challenge in managing deliveries to patients and hospitals across Australia. Their team relied on Outlook calendars, which lacked real-time visibility and accountability for field workers. They turned to the vendor vWork for a solution to this scheduling and oversight problem.

vWork implemented its standard product, tailored with custom templates and real-time communication features. A key component was an API integration with Novis's internal asset system, NORM. The solution resulted in a significant improvement, with Novis consistently achieving a 95-96% delivery success rate and receiving positive customer feedback on communication. The use of vWork also freed up 60% of dispatcher time.

Novis