Case Study: iDrive achieves reliable car sharing operations with vWork

iDRIVE - Customer Case Study

iDrive, a car sharing service based in Saudi Arabia, faced the challenge of building a reliable customer experience from the ground up. The company needed a system to manage the grooming, maintenance, and relocation of its vehicle fleet, ensuring cars were always ready for its members. To address this, iDrive turned to the vendor vWork to implement its field service management solution.

vWork provided a platform to plan, schedule, and track all technician jobs in real time via a mobile app. This gave iDrive certainty that tasks were completed and enabled real-time data for processes like invoicing. The solution was implemented in hours and integrated with iDrive's systems on day one, supporting the company as it grew to become the leading car sharing service in Saudi Arabia with over 48,000 members.

iDrive

Mohamed Almoghalis

VP Technology