Case Study: Gilmours delivers pre-packed grocery orders in 3 days with vWork

Gilmours - Customer Case Study

Gilmours, the business wholesale division of Foodstuffs North Island, faced a challenge during the COVID-19 lockdown: a surplus of capacity from their closed hospitality customers and an exponential surge in demand for home-delivered groceries from retail channels. To address this imbalance, they needed to swiftly establish and manage a new pre-packed grocery delivery service.

The vendor vWork provided a job management solution that was configured and rolled out in just three days. The platform's APIs enabled quick integration with ordering systems and its optimization tools efficiently managed high-volume deliveries. This allowed Gilmours to launch a successful pilot, providing real-time tracking to customers and optimizing dispatcher and driver workflows with minimal training. The key result was the stunning speed of implementation, with the first customer order accepted only three days after engagement with vWork.

Gilmours