Case Study: Foodstuffs North Island improves grocery delivery experience with vWork

Foodstuffs North Island - Customer Case Study

Foodstuffs North Island, New Zealand's largest grocery cooperative, faced the challenge of building an outstanding online delivery experience to meet skyrocketing demand, a challenge intensified by the Covid-19 pandemic. Their complex operations required managing deliveries with items like alcohol and chilled foods while keeping customers informed. They implemented vWork, a job scheduling and dispatch software, to address these last-mile delivery hurdles.

The vWork solution integrated with Foodstuffs' SAP system to automate job creation and provide customizable delivery workflows with conditional logic for regulatory compliance. The software provided real-time tracking for both customer support staff and customers, who received proactive notifications. Results included an unparalleled customer experience, operational scalability during high demand, and the management of over 350,000 delivery jobs each month for the cooperative.

Foodstuffs North Island

Simon Kennedy

Chief Digital Officer