Case Study: ASAP Logistics speeds up dispatch and improves customer visibility with vWork

ASAP Logistics - Customer Case Study

ASAP Logistics, a courier service specializing in emergency same-day deliveries, faced the challenge of moving away from paper tickets and maintaining their exceptional service standards during the COVID-19 pandemic. They turned to vWork to improve their job and dispatch processes while providing customers with better visibility.

vWork provided a solution that included a self-service customer portal for online booking and job tracking. This resulted in faster dispatch speeds, significant time savings for staff, and an increase in the total number of jobs managed. The implementation gave customers real-time delivery visibility, which strengthened relationships and reduced status update calls.

ASAP Logistics

Jiten Lal

Managing Director