Case Study: Leading Multinational Insurance Company achieves 12x faster leaflet processing with Vuram and Blue Prism bots

How Blue Prism Bots Improved Overall Processing Time By 12x, Increased Output by 10x For an Insurance Company

Leading Multinational Insurance Company, a Hong Kong-based healthcare insurer, needed to generate member leaflets for hundreds of policy cases each month, but its process was entirely manual. Staff logged into an internal application, copied nearly 300 fields, applied 40+ business rules from mapping tables, and repeated the work across multiple plans, often taking around 4 hours per leaflet and struggling to meet timelines. Vuram addressed the challenge using Appian and Blue Prism bots to streamline request handling and automate leaflet generation.

Vuram implemented a transparent workflow in Appian for request submission, approvals, tracking, and reporting, while Blue Prism bots loaded requests, scraped policy data, applied business rules from Excel, and generated leaflets with minimal manual intervention. The result was a major productivity gain: leaflet generation time dropped from 4 hours to under 20 minutes, overall processing became 12x faster, and staff output increased from 3–5 leaflets a day to 50–60. Vuram also reduced errors, improved auditing and visibility, and enabled easier reassignment and tracking of policy requests.