Case Study: Largest Superannuation Fund Company saves 12.8 man-hours with Vuram's Appian automation

How a Superannuation Fund Company Saved 12.8 Man-hours in Processing Claim Tax Deduction Forms

The largest superannuation fund company in Australia partnered with Vuram to address a heavy manual claims and tax deduction process. Members were still required to complete long paper forms and the team had to perform multiple back-end checks across disconnected systems, creating delays, extra effort, and operational costs. Vuram used Appian-based digital automation to simplify and modernize the process.

Vuram built end-to-end Member Online and Advisor Online solutions that let applications be submitted digitally with real-time validation, integrated member record views, and one-click access to related tasks and tickets. The result was faster processing, a better customer experience, and reduced manual work: more than 80% of online applications were straight-through processed, and nearly 12.8 man-hours were saved in processing claim tax deduction forms.