Case Study: Leading US Bank achieves 25% efficiency gains with Vuram’s PPP Solution

How a Reputed Us Bank Using Vuram’s PPP Solution Improved 25% Efficiency With 40% Less Manpower

Leading US bank, a reputed lender providing government-guaranteed loans to small businesses across the US, faced a surge in Paycheck Protection Program (PPP) applications during the COVID-19 pandemic. The complex loan submission and forgiveness process created heavy paperwork, detailed calculations, delayed responses, and frustration for borrowers and loan officers. Vuram was brought in to help automate and simplify the process using its Appian-powered PPP solution.

Vuram rapidly delivered an end-to-end PPP portal that let borrowers submit applications, upload documents, automate calculations, and track status in real time, while giving loan officers a 360-degree application view, SBA submission automation, and dashboards. The results were significant: loan agreement preparation dropped to 5 minutes from 30, loan closing and funding fell to 30 minutes from 4 hours, processing improved by 25% with 40% less manpower, and the bank reduced the time to handle 2,600 applications from nearly 4 months to 3 months.