Case Study: Olark improves customer support usability with Vulcan's product, web, and mobile design

Olark simplifies live chat across web and mobile with Vulcan in 2025

Olark, a company specializing in live chat software, sought to enhance its product's usability and reinforce its approachable yet professional brand identity. They partnered with the vendor Vulcan for a comprehensive design overhaul to achieve these goals.

Vulcan delivered a complete visual refresh for Olark, including a redesigned chatbox for seamless website integration, a user-friendly website, and an optimized mobile experience. The solution also included custom illustrations and a cohesive icon set to strengthen the brand. As a result, Vulcan helped Olark create a more intuitive platform that simplifies customer connections and delivers a reliable, top-tier support experience.

Olark