Case Study: Global Dental Company achieves faster user onboarding and reduced churn with Vue.ai

How the customer saw a reduction in user churn alongside a significant increase in accuracy of user onboarding

Vue.ai worked with Global Dental Company, an Asia-based D2C smile transformation brand, to improve a digital onboarding process that required new users to upload teeth photos and wait up to 24 hours for dentist review. The delay caused high drop-off, repeated submissions, and user frustration during image validation and eligibility checks.

Vue.ai integrated its AI-powered image recognition into the onboarding workflow to instantly accept or reject uploads based on predefined guidelines and speed users into pre-assessment. The result was 97% accuracy in user qualification, a 50% reduction in resubmissions, a 75% reduction in bounce rate, and faster movement from onboarding to diagnosis and treatment.