Case Study: ZCITY boosts efficiency and automation with Vtiger CRM

Zcity reduces manual follow-ups by 50% with Vtiger

Zcity, a Malaysia-based fintech company providing a simplified e-payment gateway app, faced challenges with inadequate reporting, analytics, and limited automation. These shortcomings impacted their decision-making process and overall productivity. To address this, they turned to Vtiger CRM for a solution.

Vtiger implemented its CRM across Zcity's operations, marketing, and customer support departments, utilizing modules like Live Chats and Cases. The solution provided advanced reporting tools and extensive automation, which reduced the time spent on manual tasks by 50%. This greatly improved efficiency and gave Zcity the customization flexibility needed to align with their specific business processes.

Zcity