Case Study: Shinka achieves higher productivity and streamlined collaboration with Vtiger CRM

Shinka is saving time and improving results with the Vtiger app in MS Teams

Shinka, a Belgium-based IT, cybersecurity, and cloud services provider, was struggling to run daily operations across six separate tools. This created data silos, made collaboration difficult, and prevented managers from getting a clear real-time view of customer interactions, reports, and KPIs. To solve this, Shinka turned to Vtiger CRM.

Vtiger implemented a centralized CRM system for sales follow-up, customer service, and internal collaboration, with integrations to existing business apps through its REST API and automated workflows to reduce manual work. As a result, Shinka reported a 70% to 80% increase in productivity, along with better collaboration, improved data sharing, and more efficient customer service.

Shinka