Case Study: LabStats achieves a 15% YOY increase in customer renewal rate and improved team collaboration with Vtiger CRM

Labstats runs its sales, customer service, and accounting on Vtiger CRM

LabStats, a cloud software provider in Idaho Falls that helps schools track and manage their lab computers and application usage, outgrew its original CRM as sales, support and accounting needs became more complex. The company needed a single system that would avoid duplicate customer data, support order processing and invoicing, and improve cross‑team collaboration — something that other CRMs either couldn’t do without multiple products or required heavy customization.

LabStats chose Vtiger as an all‑in‑one CRM, using custom modules, workflows and @mentions to automate order fulfillment, renewal notifications, and internal alerts. The unified system reduced manual handoffs and search time (saving account managers about 30 minutes/day), improved collaboration, and drove a 15% year‑over‑year increase in customer renewals while centralizing customer data and processes.

LabStats

Christian Hayes

CEO