Case Study: DH Wireless Solutions achieves faster quote-to-sale and increased team productivity with Vtiger CRM

DH Wireless accelerated lead-to-close rates previously mired in manual processes, to near instantaneous

DH Wireless Solutions, a Battle Creek–based value-added reseller and systems integrator for M2M modems, antennas and connectivity solutions, was receiving dozens of leads daily but relied on a slow, cumbersome lead routing and quoting process (and an increasingly unwieldy Salesforce setup). Rapid lead growth made it clear they needed a more flexible, efficient CRM to accelerate sales, improve relationship tracking with thousands of partners and customers, and reduce costs.

Switching to Vtiger CRM enabled DHWS to build custom modules (e.g., Returns and Pilots) and automated workflows that capture web leads, notify assigned reps and referrers, and automate quote creation and multi-person approvals. The result was near-instant quote-to-sale cycles, faster customer response times, improved collaboration between sales and support, and significant time savings that boosted team productivity and scaled operations.

DH Wireless Solutions

Tom Hutchinson

CRM Administrator