Case Study: Aurik Business Accelerator achieves faster scheduling and improved team performance with Vtiger CRM

Aurik gets complete visibility into business operations by running on Vtiger's cases and tickets

Aurik is a Johannesburg-based business accelerator that helps entrepreneurial owners and corporate clients improve supplier and business performance; since 2001 it has grown rapidly and now supports roughly 350 SME clients with 150+ staff and mentors. Faced with thousands of face-to-face meetings and complex handovers, Aurik needed a simple but powerful tool to track project progress, generate reports and manage workloads — Salesforce proved too complex.

Aurik implemented Vtiger CRM for its integrated project management, dashboards, Cases, Workflows and SLA functionality, which staff use daily to monitor tickets, scheduling and task progress. The solution delivered clear visibility into capacity and performance, eliminated case violations, sped up mentor scheduling and measurably increased team performance and turnaround times.

Aurik Business Accelerator

Carien Engelbrecht

Chief Operating Officer