Case Study: D-Link achieves higher CRM adoption and cost savings with Vtiger CRM

D-Link - Customer Case Study

D-Link, a leading networking hardware and telecommunications provider in Europe, needed a simpler and more cost-effective CRM because its previous system was too complex, expensive, and poorly adopted by employees. Some staff even used alternative tools, creating inconsistent customer management. D-Link turned to Vtiger CRM to address these challenges.

Vtiger implemented a flexible, user-friendly CRM with strong integration capabilities, along with careful migration planning, training, and ongoing support. As a result, D-Link saw significantly higher user adoption, reduced CRM costs, smoother business process integration, and overwhelmingly positive user feedback, with no negative comments from former users of the old system.

D-Link