Case Study: Basilicata Region digitizes public administration services with vtenext

How to digitize the Public Sector improving the Customer Service through vtenext

The Basilicata Region, a public administration, faced challenges in managing its technical assistance ticketing, lacking a centralized history and an integrated platform for multiple request channels. They partnered with vtenext to implement its Open Source CRM solution, aiming to digitize processes and improve communication with citizens and employees.

vtenext implemented a centralized portal to manage requests from email, a call center, and a dedicated web portal, which also automated GDPR management and newsletter communications. The solution provided real-time tracking, supplier activity monitoring, and automated workflows. This resulted in improved productivity, faster ticket resolution, the elimination of paper documents, and significantly increased customer satisfaction for the Basilicata Region.

Basilicata Region