Case Study: Corex S.p.A. digitizes sales processes with vtenext

from the first contact to the complaint management

Corex S.p.A., a global food and beverage company, sought to digitize and automate its sales processes to reduce errors and improve information sharing. The company partnered with vendor vtenext and its reseller, EDM Informatica, to address challenges in prospect profiling, customer base clustering, sales process digitization, and ERP integration.

vtenext implemented a comprehensive solution involving tailored BPMN processes for sales and quotations, deep integration with the company's ERP system, and a customized module for complaint management. This provided Corex S.p.A. with better data access, faster information sharing, improved cross-department communication, and a significant decrease in errors through automation, ultimately streamlining procedures from initial customer contact to after-sales support.

Corex S.p.A.

Francesco Naddeo

Marketing Manager