Case Study: CAREL achieves better global sales coordination with Vtenext CRM + BPM

CAREL - Customer Case Study

CAREL Industries S.p.A., a world leader in control solutions for air conditioning and refrigeration, faced the complex challenge of efficiently coordinating its global sales force across 20 diverse international branches and markets. The company needed to manage varying currencies, languages, and market maturity levels. To address this, they turned to vtenext for its CRM and BPM (Business Process Management) solutions.

vtenext implemented a cloud-based CRM solution featuring a customized lead management process and a multi-organization feature to connect headquarters with branches. The solution bridged communication gaps, sped up lead qualification, and allowed for better customer segmentation. The results for CAREL included a more effective sales strategy, improved internal communication, and the successful migration of all customer data into a single, secure platform.

CAREL