Case Study: Agramkow improves remote troubleshooting and service quality with VSight AR Remote Assistance

Agramkow sets a new standard in manufacturing industry with VSight

Agramkow, a manufacturer of process equipment for the refrigeration industry, faced significant challenges in providing remote technical support to its global customer base. Their previous methods, using WhatsApp and Microsoft Teams, were limited and did not allow for precise visual guidance, making remote troubleshooting and commissioning inefficient. To solve this, they turned to VSight for its AR remote assistance solution.

By implementing VSight, Agramkow gained the ability to provide immediate, hands-on remote guidance to on-site technicians and customers. The solution’s features, such as screen sharing and remote indication, allowed them to visually pinpoint issues on equipment, leading to drastically reduced problem resolution times. The use of VSight for remote commissioning and training resulted in substantial cost savings for their customers, including one instance where a production stoppage costing €20,000 per hour was resolved in minutes instead of days.

Agramkow

Ademilson Dos Santos

Service Product Manager