Case Study: Retrace Health achieves convenient, HIPAA-secure nurse video visits with VSee

Retrace Health Provides Nurse Video Visits Via VSee

Retrace Health needed a secure, affordable way to connect nurse practitioners with patients for primary care video visits and to support remote team collaboration. After evaluating options, Retrace Health chose VSee for its HIPAA-secure video chat, Apple-friendly apps and straightforward setup, adopting VSee early in their service rollout.

VSee was deployed for patient 1-on-1 video visits (with free patient accounts), internal team meetings and troubleshooting, and later OneClick to simplify access. The solution let a Tennessee-based nurse practitioner reliably serve Minnesota patients, kept the team productive during severe weather by avoiding travel, and earned strong patient satisfaction—patients reported virtual visits were “just as good” as in-person care—while Retrace Health continued using VSee even as it switched other systems.

Retrace Health

Kendra Allen

Operations Manager