Case Study: City of San Antonio cuts supplier catalog setup time with Vroozi

City of San Antonio cuts catalog setup time by 86% with Vroozi

The City of San Antonio, the seventh-largest city in the US, faced significant procurement challenges due to its manual catalog management processes. Onboarding new supplier catalogs was taking up to 120 days, causing delays for departments like police and fire to purchase from newly contracted suppliers. To address this, the city partnered with vendor Vroozi to implement its Marketplace solution with supplier-managed content.

Vroozi's solution streamlined the process by allowing suppliers to manage their own catalog content through a self-service portal, drastically reducing the required data fields. This approach enabled the City of San Antonio to cut its supplier catalog setup time by 86%, from 120 days down to just 17 days. The implementation also resulted in a 71% growth in active users, centralized management of over 1,000 catalogs, and a 27% reduction in support tickets, significantly improving operational efficiency and compliance.

City of San Antonio