Case Study: Hydro One boosts utility training with VR Vision

Hydro One trains 1.5 million customers’ utility teams with VR Vision

Hydro One, Ontario's largest electricity transmission and distribution provider, partnered with VR Vision to transform the training for its customer care and field service teams. The challenge was to move beyond traditional training methods and create a more agile and responsive workforce through an immersive and interactive learning paradigm.

VR Vision implemented a cutting-edge virtual reality solution using stereoscopic video, spatial audio, and point-of-view capture to create realistic training scenarios. This program accelerated learning, fostered greater empathy for customers, and enhanced knowledge retention, leading to more confident and proficient teams. The project's initial success was so significant that it triggered other departments at Hydro One to expand their corporate training using the VR foundation built by VR Vision.

Hydro One