Case Study: Brinks achieves $100M+ CLV through proactive customer retention with VOZIQ AI

VOZIQ helped Brinks create $100M+ CLV through Proactive Customer Retention

Brinks Home, a provider of home security and automation, partnered with VOZIQ AI to address customer retention and improve customer lifetime value. Their challenge involved leveraging diverse data sources to proactively mitigate churn.

VOZIQ AI implemented an AI-driven predictive retention solution using a multi-model approach. This involved risk-based microsegmentation and agent guidance to enable proactive interventions. The results were significant, including the creation of over $100 million in customer lifetime value, a 12.3% reduction in annual churn, and 50,000 proactive contract renewals per year.

Brinks

Jay Autrey

Chief Customer Officer