Case Study: McCandless Truck Center bridges field sales and inside support with Voze

How McCandless Truck Center Uses Voze to Bridge the Gap Between Field Sales and Inside Support

McCandless Truck Center, a commercial truck dealer, needed a simpler way to connect field sales reps with inside support teams across multiple locations. Their existing systems were too cumbersome for reps to use consistently, so valuable customer information was staying in the field instead of reaching the people who could act on it. Voze helped them address this challenge with simple voice notes and an easy mobile workflow.

With Voze, McCandless Truck Center’s reps could quickly record customer feedback after visits, giving managers real-time insight into customer needs, product requests, and sales opportunities. Voze helped the team improve sales behaviors, identify opportunities faster, and support a new Las Vegas location more effectively, including spotting gaps in product knowledge and enabling online parts ordering based on customer frustration. The result was faster action on customer insights and better support for closing deals.

McCandless Truck Center

Kevin Coleman

Chief Operating Officer