Case Study: Heartland Tire protects customer relationships and drives growth with Voze

What’s a Missed Message Worth? At Heartland Tire, Up to $50K per Customer

Heartland Tire, a commercial tire company, struggled with the risk of inconsistent customer communication in a highly competitive market where one missed follow-up could cost a key account worth $25,000 to $50,000 annually. To keep relationships strong and avoid losing business to competitors, the team needed a better way to stay on top of customer visits, follow-ups, and sales activity.

Voze provided Heartland Tire with a simple voice-note-based sales follow-up workflow that automatically sets reminders, helps reps stay organized, and gives managers visibility into field activity. With Voze, Heartland Tire expects to protect customer relationships and unlock up to $6 million in new annual revenue, while also making it easier for reps to connect with more customers and for managers to coach and support the team.

Heartland Tire

Ryan Paul

Director of Operations