Case Study: White Salmon achieves faster resident feedback and stronger emergency communication with Voyent Alert!

White Salmon - Customer Case Study

White Salmon, a small city in Washington State, faced a critical communication gap after the loss of its local newspaper, a problem exposed during a major natural gas outage. Needing a robust, user-friendly notification system that could operate with limited staff resources, the city turned to the Voyent Alert! service to improve emergency and community outreach.

Voyent Alert! provided an intuitive, multi-channel platform that enabled White Salmon to send targeted alerts with rich content like maps and attachments. The solution also included a surveying tool, which the city used to gather quick community feedback, receiving 75-100 responses on local issues. As a direct result of implementing Voyent Alert!, the city has significantly improved resident engagement and emergency preparedness.

White Salmon

Marla Keethler

Mayor