Case Study: Advantage Finance achieves 100% call monitoring and FCA compliance evidence with Voyc

Advantage Finance boosts call monitoring to 100% with Voyc

Advantage Finance, a UK automotive financing company, faced significant challenges in meeting new FCA Consumer Duty regulations. Their manual quality assurance process could only monitor 1-2% of customer calls, leaving them unable to provide evidence of compliance or effectively identify and support customers with vulnerabilities. They partnered with Voyc to implement its automated call monitoring and transcription service to overcome these hurdles.

The Voyc solution was integrated via API, enabling 100% call monitoring and automated transcription. This resulted in a 600% increase in calls receiving quality assurance feedback and provided clear, detailed evidence for regulators. Voyc also helped the company automatically identify customer vulnerabilities, improve agent training, and significantly reduce operational risk, leading to better customer outcomes and increased internal confidence.

Advantage Finance