Case Study: Nordic Nest achieves higher engagement and efficiency with Voyado

Nordic Nest - Customer Case Study

Nordic Nest, a pure e-commerce retailer of Scandinavian design, needed a new platform to handle its communication, automation, and loyalty programs. Their existing email service provider (ESP) had significant limitations that prevented them from integrating data and achieving their goal of hyper-personalizing the customer journey. This led them to seek a more capable, all-in-one solution from a vendor like Voyado.

Voyado provided a user-friendly, data-driven platform that centralized Nordic Nest's marketing efforts, enabling highly personalized and automated customer communication. The implementation by Voyado was swift and well-supported, meeting a strict deadline. The results were significant, with increases in conversion, open, and click rates between 50-100%, 50% fewer unsubscribes on segmented emails, and 90% more time saved on segmentation and follow-up analysis.

Nordic Nest

Erik Öjner

Chief Customer Experience Officer