Case Study: Puerto Rico Supplies Group achieves real-time visibility and 25% routing staff reduction with Voxware

Puerto Rico Supplies Group - Customer Case Study

Puerto Rico Supplies Group (PRSG) is a leading distributor operating a 250,000 sq. ft. distribution center that had consolidated operations from eight sites into one. Facing aging hardware, a poor partnership with their prior voice vendor, limited real-time visibility and an inability to roll out a replenishment workflow, PRSG needed a new voice automation solution—so they selected Voxware (including VoxPilot and Voxware’s Cloud VMS/on‑prem options).

Voxware replaced aging devices through its hardware subscription (Zebra devices), implemented item-selection and replenishment workflows, and deployed VoxPilot for real-time visibility and batching integrated with PRSG’s routing system. As a result, supervisors can address productivity issues immediately, batching reduced travel time, manual label printing was eliminated, on-time orders improved and overtime fell, and routing staff needs were cut by 25%—all achieved with Voxware’s solution.

Puerto Rico Supplies Group

Carlos Falcon

Distribution Center Director