Case Study: Performance Food Group achieves 99.96% pick accuracy and under-7-month ROI with Voxware VMS

Performance Food Group - Customer Case Study

Performance Food Group (PFG), one of the nation’s largest foodservice distributors, needed to raise customer service, accuracy and operational efficiency across many distribution centers while minimizing IT overhead at each site. To centralize voice-directed picking and improve consistency, PFG selected Voxware and its Voxware VMS (Enterprise Voice Manager) to deliver a standards-based, centrally managed voice solution.

Voxware deployed a centralized Voxware VMS platform (supporting Honeywell HX1 voice terminals) that enabled real-time monitoring, remote updates and centralized control of DC operations. The Voxware solution produced measurable results: 99.96% pick accuracy, 50% fewer truck shorts, a 54% improvement in service levels, training time reduced by 25%, and ROI in under seven months—while enabling PFG to independently roll out additional sites.

Performance Food Group

Jeff Williamson

Senior Vice President of Operations