Case Study: Mission Health achieves 30% fewer picking errors and increased throughput with Voxware

Mission Health - Customer Case Study

Mission Health, which operates seven hospitals and a central distribution center serving clinicians in Asheville, NC, was struggling with an inefficient paper-based picking process that created frequent errors and left work orders open at shift end. After a handheld scanner proved cumbersome, Mission Health sought a hands-free, cloud-based solution and selected Voxware to address their supply‑chain challenges.

Voxware implemented its Cloud VMS voice solution and VoxPilot dashboards, enabling hands-free picking, real-time visibility, and easy prioritization of work. The Voxware deployment was rapid and well received—staff moved from beginner to expert within a week—and delivered measurable results: order accuracy improved by 30% within four months, more pick orders are closed each shift, cycle counts and inventory management became more exact, and productivity increased without adding headcount.

Mission Health

Bobby Robinson

Manager of Ridgefi eld Operations