Case Study: Hi-Spec Lenses achieves 99.9% accuracy and 20% productivity increase with Voxware

Hi-Spec Lenses - Customer Case Study

Hi-Spec Lenses, a UK distributor shipping eyewear and prescription lenses to over 1,000 retail locations, needed to modernize a central warehouse where same‑day dispatch and near‑perfect picking accuracy were essential. Their paper‑based picking process yielded about 99.5% accuracy, required a 100% final audit and lengthy training, and after deploying a new Red Prairie WMS they sought a compatible picking solution — ultimately selecting Voxware’s voice technology.

Voxware implemented a hands‑free voice picking solution integrated with the WMS, cutting training from more than a day to under an hour (an 88% reduction), raising accuracy to 99.9% so Hi‑Spec Lenses could eliminate final auditors, and delivering a 15–20% improvement in operational efficiency and roughly a 20% increase in productivity. The Voxware deployment shortened the picking sequence, improved ergonomics and flexibility, and produced clear, measurable time and cost savings.

Hi-Spec Lenses

John Rosser

General Manager