Case Study: HarperCollins achieves 99.98% accuracy and 8% productivity gains with Voxware VMS

HarperCollins - Customer Case Study

HarperCollins, a leading trade publisher operating a 750,000 sq ft UK distribution centre that can ship up to 3 million books a week, faced throughput limits and time-consuming batch-picking errors while using paper pick sheets. To raise service levels and reduce error resolution, HarperCollins adopted Voxware’s voice solution, deploying Voxware VMS on Motorola WT4090 devices.

Voxware implemented Voxware VMS with voice workflows for batch picking, each picking, replenishment and transfers, enabling near-flawless speech recognition. The Voxware deployment drove measurable gains: accuracy rose to 99.98%, productivity improved by 8%, training time to standard proficiency fell by 60%, and error-research overhead was dramatically reduced, freeing staff for higher-value tasks.

HarperCollins

Mike Levaggi

Supply Chain Director