Case Study: Burlington Drug Company achieves 99.95% pick accuracy and 20% productivity boost with Voxware 3 voice solution

Burlington Drug Company - Customer Case Study

Burlington Drug Company, a wholesale pharmaceutical and convenience-goods distributor serving over 1,000 locations across eight states, faced costly mispicks, time-consuming paper processes, and tight next‑day delivery windows. To improve accuracy, speed, and sustainability they turned to Voxware and implemented Voxware 3 voice order‑picking software (deployed with HX3 wearable devices).

Voxware’s solution eliminated paper, streamlined picking, and raised accuracy to 99.95% (about 5 errors per 10,000 pick lines), while boosting productivity by 20% and saving roughly 1 million pages a year. The Voxware deployment also cut training time, reduced operational costs, and resulted in fewer customer complaints, delivering measurable service and environmental benefits.

Burlington Drug Company

Jay Mitiguy

Assistant Vice President