Case Study: ShyftOff achieves 70% QA cost reduction with Voxjar

ShyftOff cuts QA costs by 70% with Voxjar

ShyftOff, a BPO startup operating an 'Uber for call centers' model, faced a major scaling challenge due to its costly and labor-intensive manual quality assurance process. The company was spending $30,000 per month on QA, a burden exacerbated by client-specific variability and compliance constraints that prevented direct coaching. To solve this, they turned to Voxjar for its AI-powered quality assurance solution.

By implementing Voxjar, ShyftOff automated its QA, which seamlessly integrated with its proprietary staffing algorithm. The solution from Voxjar provided objective analysis and strategic client insights, leading to a 70% reduction in monthly QA support costs from $30,000 to $9,000. This translated to $250,000 in annual savings, allowed the consolidation of QA management to a single role, and elevated ShyftOff's client relationships through data-driven consulting.

ShyftOff