Case Study: Greyhound Recycling boosts agent performance 21% with Voxjar

Greyhound Recycling boosts agent performance 21% with Voxjar

Greyhound Recycling, an enterprise waste management firm, struggled with manually reviewing thousands of daily sales calls to measure agent performance and understand why customers were churning to competitors. This lack of visibility left them blind to competitor tactics and unable to proactively address customer losses. They implemented Voxjar's AI call evaluation service to automate this process.

Using Voxjar, Greyhound Recycling automated 100% of their call quality assurance, moving from manual spot-checking to a fully integrated system. The solution detected competitor mentions in real-time, triggering alerts in Microsoft Teams and launching proactive marketing campaigns in their Dynamics CRM. This resulted in a 21% boost in agent performance scores, increasing their average from 70% to 85%.

Greyhound Recycling