Case Study: FreightRun achieves 100% customer support QA coverage with Voxjar

FreightRun achieves 100% QA coverage with Voxjar

FreightRun, an emerging freight brokerage competing against large incumbents, struggled to consistently monitor its customer support interactions, which were its key differentiator. Manual, random call monitoring was too time-consuming and failed to provide comprehensive oversight. To address this, they turned to Voxjar's AI-powered quality assurance tools.

By implementing Voxjar, FreightRun automated its quality assurance process, achieving 100% call evaluation coverage without needing to hire additional QA staff. The solution provided automated feedback loops and complete visibility into team communications. This allowed FreightRun to systematically ensure its high service standard, solidify client relationships, and fortify its competitive position without any increase in headcount.

FreightRun