Case Study: Dead Ringers achieves 7x faster KPI delivery with Voxjar

Dead Ringers cuts KPI delivery time 7x with Voxjar

Dead Ringers, a mystery shopping firm serving the death care industry, faced a significant growth ceiling due to its manual call review process. Their team had to manually answer 75-90 questions per mystery shopping call, a mentally taxing process that was slow and introduced subjective bias into client reports. To overcome these bottlenecks, they turned to Voxjar for an AI-powered solution.

By implementing Voxjar's AI-assisted call review, Dead Ringers transformed its workflow. The vendor's AI pre-completed evaluations, allowing human reviewers to simply verify the results. This solution enabled Dead Ringers to slash data delivery times from over a week to just 1-2 days, increase review throughput from 5 to 15 calls per hour, and reduce its reviewer team from three people to one, achieving 66% headcount savings while handling more volume.

Dead Ringers