Case Study: Rappi scales its cloud call center with Voximplant

Rappi deploys a cloud call center in 5 weeks with Voximplant

Rappi, a major on-demand delivery service in Latin America, faced a challenge scaling its call center operations to support its rapidly growing network of over 50,000 couriers. Their support team required a solution that was flexible, scalable, and could handle over a million calls per month. They partnered with Voximplant to implement a cloud call center solution.

Using the Voximplant platform, Rappi's own specialists built and deployed a scalable cloud call center in just five weeks. The solution provided essential features like call recording and seamless integration. This resulted in a highly flexible system capable of supporting tens of thousands of daily users. Voximplant also provided regional phone numbers, traffic, and 24/7 support, ensuring the call center's reliability and high performance.

Rappi