Case Study: Pet-Doctor speeds vet request processing with Voximplant

Pet-Doctor - Customer Case Study

Pet-Doctor, a cloud call center for vet services in Moscow, needed both SIP and WebRTC support to help callers quickly find the right vet or clinic. The company also wanted a reliable way to support its call center operations as it expanded in-house video consultations.

Using Voximplant Platform, Pet-Doctor built a call flow that routes a multi-channel number to a free agent, records calls when needed, and supports callback scenarios through the HTTP API. The setup helped the team find a proper vet in 2 minutes, process requests 8 times faster, handle 4K inbound calls daily, and collect 100 reviews monthly, while Voximplant continued to serve as a fallback option and record calls for quality and support.

Pet-Doctor

Alexandra Gerasimova

Cofounder & CEO