Case Study: Hyundai Motor CIS doubles test drive conversion with Voximplant

Hyundai Motor CIS - Customer Case Study

Hyundai Motor CIS used Voximplant to address slow manual handling of test drive, support service, and credit requests submitted on its website. Previously, specialists processed requests by hand, which created a 24-72 hour delay before dealerships received the information.

Voximplant automated request verification, dealer connection, and quality control through phone calls, voice menus, call recording, and CRM integration. Within a minute of a request, a robot contacted the customer, and 70% of customers were connected to car dealers within 15 minutes; over six months, it screened out 700 invalid requests and helped drive a 2Х conversion to test drives.

Hyundai Motor CIS

Svyatoslav Ryazhskiy

Head of CRM & Digital