Case Study: Home Credit Bank improves customer care and executive outreach with Voximplant

Home Credit Bank - Customer Case Study

Home Credit Bank used Voximplant to improve quality control after branch visits and to make customer feedback more visible to bank leaders. The bank wanted a way to route dissatisfied customers to managers more directly and to give executives access to those cases.

Voximplant built a separate contact center in one month and integrated the cloud with the bank’s Service Volunteers system and predictive dialing setup. The solution connected 500 executives to the dialing system, enabled 115 top-managers to actively communicate with clients, and handled 3,880 calls in October 2016. Home Credit Bank said the service had been in place for around six months and helped executives better understand customers and their banking experiences.

Home Credit Bank

Elena Efremova

Head of Customer Care Division