Case Study: Glovo improves debt recovery and courier re-engagement with Voximplant voicebots

Glovo recovers 40% of cash debt with Voximplant

Glovo, an on-demand delivery platform, faced a challenge when couriers who stopped using the app failed to deposit cash payments they had collected from customers. This created a significant debt collection issue that was impossible to manage manually across their large, global workforce. To solve this, Glovo partnered with Voximplant to implement an automated voicebot solution using Voximplant Kit.

Using Voximplant Kit's no-code builder, Voximplant created personalized, automated call scenarios that reminded couriers of their debt and inquired about their future plans with the platform. The solution, which operates in seven languages, uses speech recognition and synthesis for interactive conversations. The results were significant: 30-40% of couriers returned the debt after the call, and 40% of inactive couriers confirmed they would continue using Glovo. Voximplant's solution enabled Glovo to efficiently reclaim funds and re-engage its courier network.

Glovo