Case Study: DocDoc.ru reduces appointment booking costs with Voximplant

DocDoc.ru - Customer Case Study

DocDoc.ru used Voximplant to automate appointment booking and patient outreach. The healthcare service wanted to reduce manual call center processing, lower errors, and handle growth more efficiently.

Voximplant voicebots now call clinic agents to confirm doctor availability and transfer the details needed for an appointment, then call patients an hour after the visit to collect feedback. DocDoc says call processing costs are 10 times less and 5 times faster, 70% of patients are enrolled by the bot, 1K customer reviews are collected daily, and 64% of clients answer the quality control survey.

DocDoc.ru

Aleksey Parshukov

CTO