Case Study: Bitrix24 improves CRM telephony integration with Voximplant

Bitrix24 - Customer Case Study

Bitrix24 used Voximplant to add telephony to its cloud CRM and create a cloud PBX for its flagship platform. The goal was to let users make and receive calls from a web browser, see caller information automatically, and connect telephony with other communication tools in a way that would fit into existing services.

Using Voximplant’s cloud JavaScript and HTTP API, plus its Web SDK, Bitrix24 built a full-featured virtual IP PBX and softphone for web and mobile apps. Voximplant also supported SIP connectivity for existing phone systems. The result was a solution active in 59 countries, handling over 3,000 phone numbers and more than 3.5 million calls per month, and Bitrix24 said the CRM and telephony integration increased sales.

Bitrix24

Dmitry Valyanov

Vice President