Case Study: Avilon Automobile Group reduces call center workload with Voximplant

Avilon Automobile Group reduces call center workload by 20% with Voximplant

Avilon Automobile Group, a major automotive holding, sought to reduce call center costs while maintaining the phone as a communication channel. To achieve this, they partnered with Voximplant to automate appointment reminders and post-service feedback collection using its AI-powered voice robot platform.

Voximplant implemented an automated calling system that contacts customers to remind them of service appointments and gather feedback after vehicle purchases or trade-ins. The solution integrates with the company's CRM, uses speech synthesis and recognition, and intelligently routes calls. This automation allowed Avilon to reduce operator workload by 20%, achieve a 67% success rate on robot calls, and cut outbound call volume by another 20%, significantly lowering costs while preserving customer contact preferences.

Avilon Automobile Group