Case Study: 12Go streamlines 24/7 multilingual customer support with Voximplant

12Go launches integrated support call center in 2.5 months with Voximplant

The travel consulting company 12Go needed to create a 24/7 multilingual customer support service that was fully integrated with its self-written CRM. To meet this goal, they partnered with Voximplant to automate phone calls and provide operators with real-time customer information directly within their existing system.

Voximplant implemented a solution using its dialers, webphones, and the Zingaya web call button, which was integrated with 12Go's custom CRM in just 2.5 months. The results for 12Go were significant: they now process over 500 calls weekly with zero lost calls, support staff can immediately see a customer's entire history during a call, and management receives reliable analytics and call archives. Voximplant provided the company with a simple, effective, and fully integrated communication system.

12Go